play exchange
play exchange
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This app is available for your device
play exchange
This app is available for your device
Contact
+91 3130871501
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the play exchange?
To log in, open the app and enter your registered mobile number to receive a verification code (OTP). Verify the code to securely access your account without needing a password or email. This streamlined login process allows for easy and convenient access.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection for a strong signal. If a strong signal is available, click on send OTP and wait for the code to be sent. If you don't receive the OTP, you can contact the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in, use the same active number. If the number has changed, send your updated KYC details to the customer support system via email to facilitate account transfer. This will help resolve the issue and allow you to access your account.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. Once you've installed the updated app, you should be able to log in and start playing without any problems. This should ensure you have the latest features and a smooth gaming experience.
Q1: What is the minimum withdrawal amount in the play exchange?
In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are only possible for the money earned from gaming, not the bonus funds collected. This means you can't withdraw the bonus amount, only the actual winnings from playing.
Q2: Is it necessary to do KYC for withdrawal?
For this app, you must complete and submit all required KYC details, which include saving your Aadhaar card, UPI information, and bank details. This ensures a seamless experience and allows for secure access to your account. Please ensure all necessary information is up-to-date and accurately saved within the app.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's services are generally fast and stable, allowing the process to take anywhere from 30 minutes to 3 hours. However, some users may experience payment delays, requiring them to wait up to 24 hours for the transaction to be processed. This delay can impact the overall duration of the process.
Q4: Why is the bonus balance not being withdrawn?
The bonus money earned can only be used for gaming purposes and cannot be withdrawn by others. You can withdraw any winnings earned with the bonus amount, but the bonus itself remains non-withdrawable.
Q5: Withdraw failed, money did not come, what should I do?
To check the status of your withdrawal request, go to the settings and review your transaction history. If your request is failing, don't worry, as the funds will be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for assistance.
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